FAQ

Answers to all frequently asked questions may be found here.

Customer Care

You can reach our customer care team via email, live chat, or the contact form on our website. We respond within a few hours during business hours and within 24 hours on weekends.

Our support team is available Monday–Friday from 9 AM to 6 PM, with limited weekend coverage for urgent inquiries.

Yes. Our customer care team is available to help with revisions, writer communication, and updates throughout your project.

For ongoing or large projects, we assign a dedicated account manager. Standard orders receive support from the full customer care team.

We take feedback seriously. All complaints are reviewed by our support and editorial teams to resolve the issue quickly and fairly.

Order & Delivery

Orders can be placed through our online order form by selecting your content type, word count, deadline, and any additional details.

Turnaround times vary based on project size. Most standard orders are completed within 48–72 hours, while larger projects may take longer.

Yes. We offer rush delivery options for urgent orders. Additional fees may apply depending on word count and complexity.

Completed projects are delivered via email and uploaded to your customer dashboard for easy download.

Yes. You can check real-time project status through your dashboard or request updates from our support team.

Pricing & Payment

Pricing depends on word count, content type, niche complexity, and turnaround time. All rates are clearly displayed before checkout.

Yes. We provide discounted rates for long-term partnerships, retainer packages, and high-volume orders.

We accept major credit/debit cards, Wise, Payoneer, PayPal, and secure online payment gateways available in your region.

Yes. Full payment is required to activate your order and assign a writer. This ensures timely delivery and writer availability.

No. Our pricing is transparent, and all fees are displayed before you complete your payment.

Quality & Satisfaction

Every piece of content goes through writer research, drafting, internal checks, and final human editing to ensure accuracy and quality.

Yes. We provide free revisions within the revision window to ensure your content meets your expectations.

All content is written from scratch and passed through plagiarism detection tools before delivery.

Absolutely. You can specify tone, style guidelines, brand voice, or reference samples in your order form.

If the issue persists after revisions, we escalate the project to senior editors or provide alternative solutions.

Security & Confidentiality

We use encrypted connections, secure servers, and industry-standard privacy protocols to protect your data.

No. All briefs, files, and communications remain confidential between you and our team.

Yes. All writers and staff members are bound by strict confidentiality agreements.

Yes. Many clients trust us with confidential internal documents. We handle all sensitive data with the highest security standards.

No. All payments are processed through secure third-party gateways, and we do not store any card details.

Writers & Language

Your content is created by vetted, experienced writers with expertise in SEO, copywriting, and industry-specific subjects.

Yes. Returning clients can request a specific writer. New clients can request a writer with certain expertise.

Yes. Our team includes native English writers from the US, UK, Canada, and Australia.

Absolutely. We have subject-matter experts in fields like finance, law, health, SaaS, marketing, real estate, and more.

Our primary language is English, but we also offer content in multiple global languages upon request.